Postage and Packing

All items will be beautifully presented in an IndiviJewels gift box and items over £50 will be further gift wrapped in a matching fabric pouch free of charge.  For items under £50, a matching gift pouch can   be purchased for a small charge of £2.

All orders for £30 or over will be shipped free of charge and for orders under £30 a postage charge of £2.50 will be added to the order.

We aim to dispatch all orders within 1-3 days of receipt of payment, although custom made and personalised items will take longer but you will be notified of an estimated dispatch date when you place your order.  Every effort is made to package items so that they arrive in perfect condition and all orders are shipped using Royal Mail Recorded Delivery.

Payment

We accept all major credit/debit cards and also payment by PayPal which is a secure, free, easy way to buy online.  You can choose to pay with your bank account, debit card, credit card or PayPal Balance and make secure purchases without revealing your credit card number or financial information.  You do not have to setup a PayPal account to pay by this method.

Returns

We hope that you will be very happy with your purchse, but if you are not then please us within 21 days of receipt and we will happily arrange an exchange or refund.

Goods that are returned must be in their original condition and unused and a full refund will be issued on receipt of the returned item.  This does not affect your statutory rights,

If, for any reason, your purchase arrives damaged or is defective then we will also pay your costs for returning the item to us.

Due to hygiene regulations, earrings are non-returnable and non-refundable.  Personalised items are also non-returnable.

Picture Colour, Size and Accuracy

Whilst every effort is made to represent product colours accurately, it is possible that the images shown may differ slightly from the actual product.  Variations in computer monitors as well as the browser used are beyond our control.  Product images are not to scale but sizes are shown where applicable.